Talk to your client

Every order carries a conversation, both ways. It is what stops a job ending up scattered across WhatsApp, two e-mail threads and a phone call nobody wrote the conclusion of.

Your client reaches it from their tracking page, with no account and nothing to install.

The conversation and the notes are not the same thing

On an order's page there are two places to write:

• The conversation goes to the client.
• Notes never leave the studio.

It is the only thing genuinely confusable on that screen, and it only happens once.

Attachments

Both sides can attach files. Archives are accepted, because that is how a client sends a folder of logos, and Kalepio never opens them.

The allowed extensions and the size limit are the same on both sides: a file accepted from you is accepted from them.

If an upload is too large, the page says so before attempting it rather than afterwards.

What Kalepio writes in the thread by itself

Some messages are written by nobody: they are notices posted by the application when something changes.

• A new round of questions has been published.
• A delivery is available.
• A delivery has just been opened.
• A payment is being requested.
• A payment has been received.

They look different from a real message and cannot be edited. They are there so the thread tells the whole story of the job rather than only the sentences typed by hand.

When your client actually gets an e-mail

Not immediately, and that is deliberate.

A message has to have gone unread for a few minutes before an e-mail goes out. If your client has the page open and reads your message straight away, no e-mail is sent: they already have it.

And several messages in a row produce one e-mail rather than three. Writing three separate sentences does not send three notifications.

It works the same way in reverse: you are notified on the same terms when your client writes and nobody in the studio has opened the thread yet.